General Terms and Conditions for Services by Dr. Koziej sp. z o.o. Sp.k.
Registered Office: 58 Czerniakowska Street, Warsaw, NIP: 524 214 67 73
1. General Terms and Conditions
1.1 These General Terms and Conditions of Service (hereinafter “GTCs”) apply to testing, documentation, and consulting services provided by the Contractor to the Client (also referred to as the Principal), based on submitted orders.
1.2 Any amendments to these GTCs must be made in writing to be legally binding. The updated GTCs will apply to all contracts and orders submitted after the amendment date.
1.3 All information in commercial offers is considered confidential and may only be shared with third parties upon written consent from the Contractor.
2. Contracting
2.1 Orders for services must be submitted electronically to the email address of the Client’s contact person, based on the Contractor’s offer.
2.2 By placing an order, the Client agrees to the Contractor’s offer and confirms understanding and acceptance of the GTCs.
2.3 The Contractor, in consultation with the Client, will determine the methods and procedures for executing the services. These will be based on the Contractor’s professional expertise, industry standards, methodologies, customs, and may include the Client’s guidelines.
2.4 The Client must provide the required documentation and samples within 14 calendar days of the Contractor receiving the order. The scope of required documentation and the number of samples will be agreed upon with the Contractor.
2.5 For urgent orders, the Client must provide complete documentation and samples within 3 calendar days of the Contractor receiving the order.
2.6 The Contractor will begin the order within 2 working days once the following conditions are met:
2.7 If the Client’s order lacks necessary details, the Contractor will contact the Client to clarify specifics. Failure to meet deadlines outlined in Sections 2.4 and 2.5 may result in the Contractor canceling the order and charging an administrative fee of 10% of the order value, but no less than 140,00 EUR.
2.8 The Contractor may involve subcontractors in service execution if deemed necessary, provided they meet the required qualifications. The Client consents to this arrangement.
2.9 Testing Reports prepared by the Contractor may not be reproduced, duplicated, or altered without the Contractor’s written permission.
2.10 Test results presented in the Testing Reports will apply exclusively to the tested samples provided by the Client and under the agreed testing conditions. These results are confidential and remain the property of the Client.
2.11 After order completion, the Contractor will provide the Testing Report to the Client electronically as indicated on the order form.
2.12 The Client must inform the Contractor of any potential hazards associated with the order, such as the presence of hazardous or toxic materials, prior to the start of service.
2.13 The Contractor will not disclose any third-party data involved in the research (e.g., volunteers or test subjects) nor provide related documentation.
3. Delivery and Storage of Samples
3.1 The Client is responsible for the cost of delivering samples to the address provided by the Contractor, and assumes the risk of any damage to samples during transport.
3.2 Samples will be accepted for testing at the Contractor’s office from Monday to Friday, between 8:00 a.m. CET and 3:00 p.m. CET
3.3 The Contractor will store samples for no longer than two weeks following the completion of testing.
3.4 If the Client submits samples without placing an order or cancels an order, the Contractor reserves the right to return the samples at the Client’s expense within 14 days. In such cases, the Contractor may charge an administrative fee of 140,00 EUR if no order was placed, or 10% of the order value (but no less than 140,00 EUR) in the event of cancellation.
4. Deadlines
4.1 The Contractor will communicate the expected completion deadlines for each order to the Client via email from zlecenia@drkoziej.com
4.2 The Contractor reserves the right to modify the completion date during research due to unforeseen circumstances beyond its control. The Contractor will inform the Client of any changes prior to the initially communicated deadline.
4.3 For urgent orders, the completion date will be determined and agreed upon individually with the Client.
5. Payment
5.1 An invoice will be issued by the Contractor after the service has been completed. Unless otherwise agreed, invoices are due within 7 days of issuance.
5.2 The Contractor reserves the right to request full payment (100% of the order value) within 3 days of issuing a proforma invoice.
5.3 The Client agrees to make payments via bank transfer to the account number provided by the Contractor and within the specified time frame.
5.4 The payment date is considered the day on which the funds are credited to the Contractor’s bank account. If payment is delayed, the Contractor reserves the right to charge interest at the maximum applicable rate.
5.5 Prices for services will be determined individually with the Client, based on the offer submitted by the Contractor.
5.6 All amounts listed in offers or contracts are exclusive of VAT, which will be charged at the applicable statutory rate.
5.7 The Contractor may charge additional fees for services not included in the original order, but requested by the Client during execution. Prices for such additional services will be agreed upon separately.
5.8 The Parties agree that interruptions to services, especially research, due to necessary procedural steps required for the order—along with their effects and consequences—shall not be considered a failure to complete the order, either partially or fully. In such cases, it may be deemed unreasonable to continue the services. The Contractor will still be entitled to full payment (100% of the order value) for services performed up to that point.